Returns

3-Year Limited Warranty:

Viathan affirms that this product is devoid of defects in materials and workmanship, leading to product failure under normal usage conditions, as detailed on this page. This assurance extends for a period of 3 year from the original purchase date.

We pledge to replace, free of charge, any item from the original order that proves faulty due to defective materials or workmanship. In instances where replacement is impractical, we retain the right to propose an alternative of equal or greater value (with the customer covering any additional costs).

This warranty is non-transferrable and exclusively applies to the original purchaser. Proof of purchase is mandatory for all potential warranty claims.

3-Year Limited Warranty does not encompass the following:

• Data loss.
• Damage sustained during product return transit.
• Failure or physical damage resulting from misuse, such as broken SATA interface pins, dents, or scratches.

3-Year Limited Warranty becomes void under the following circumstances:

• Expiration of the warranty period (3 year).
• Exceeding the Terabytes Written (TBW) limit of the product.
• Taking the product to a third-party computer repair shop.
• Altering the product, such as removing the SSD from the Metal SSD case or modifying the barcode, unless expressly permitted in writing by a Viathan staff member.